Payments and Refunds
Before paying, check the actual checkout for the purchased benefit, price, currency, access period and material limitations. The existence of premium access does not mean that every character profile or artwork gallery requires payment.
Paid features and this policy
Luako may offer optional premium features alongside character profiles, galleries and other content. Before paying, check the actual checkout for the purchased benefit, price, currency, access period and material limitations. The existence of premium access does not mean that every character profile or artwork gallery requires payment.
Check the offer before paying
Read the product description and confirm that the benefit matches your intended account and device. Review the quoted amount, accepted payment currency, applicable network and any disclosed fees. Do not assume that every feature is unlimited or that buying access changes the rules of games or third-party services.
Cryptocurrency processing
Where the current checkout accepts cryptocurrency, payment may be handled through an external provider and a blockchain network. Verify the payment instructions and destination shown in the trusted checkout before sending funds. Blockchain transfers can be difficult or impossible to reverse, and network fees or confirmation times may vary.
Access period and renewal
Any fixed-term purchase provides access for the period displayed in the checkout, subject to the purchased benefit and applicable law. The currently described fixed-term access does not automatically renew; do not assume a subscription or recurring charge unless it is explicitly offered. Actual activation may depend on payment confirmation.
Activation errors and missing access
If a payment appears completed but the purchased feature is not available, check the account and confirmation details shown in the service. Send a support request with the order or transaction reference, approximate time and a description of the issue. Never disclose a wallet seed phrase, password or private key.
Refund requests
You may request help or a refund through Feedback with enough information to identify the purchase. Refund eligibility depends on the transaction, the purchased service, applicable law and any valid checkout disclosures; irreversible blockchain settlement does not remove statutory consumer remedies. This page does not promise automatic refunds or declare every digital purchase non-refundable.
Mandatory consumer protections
Your mandatory consumer rights are not waived, including rights that may apply if digital access is not delivered or does not conform to the purchased description. The availability of a withdrawal or cancellation right, and any lawful exception, depends on the jurisdiction and the actual transaction terms. Contact Luako Feedback with a transaction reference if you believe a purchase has not been properly fulfilled.
Payment safety and contact
Only follow payment instructions in the official checkout. Be cautious of unsolicited requests for extra transfers, account verification payments or private wallet details. Use the Luako Feedback page for billing questions and include a transaction identifier rather than confidential credentials. For any question, personal-data request, copyright or other rights report, appeal, account issue or payment inquiry, use the Feedback page on Luako. Describe the issue and provide the relevant URL or transaction reference; if you need a reply and your account does not provide a reply channel, include a suitable way to contact you. Do not submit passwords, recovery phrases or private keys.